How long does it take to produce my video?
Our video production turnaround time is 14 business days for standard productions (up to 60-seconds).
Can I use my videos on TV commercials?
Television subject to special licensing fee.
What format will my video production be delivered in?
Our standard delivery format is MPEG4 (h.264), offering the highest quality video in the smallest file size.
Do you offer any other formats?
Yes, we do. Additional formats include FLV, AVI/WMV (additional fees may apply).
Do you offer rush delivery?
Yes, we do. If you need to get your video sooner than 10 business days, for an additional fee we offer:
- 5 Business Day Rush (excludes weekends)
- Weekend Rush (excludes holidays)
My order have been submitted and I just realized I need it ASAP. Can I upgrade to any or the rush delivery options?
Yes, you certainly can. Same fees and schedules apply.
How long can my production be?
Up to 5 minutes for any single video (additional per-minute fee applies)
What is the size of my video?
The standard size of your video is 720p full HD.
Do you offer revisions?
We will certainly revise any production that contains “mistakes” based on the following:
You are solely and completely responsible for spelling and grammar. If we spell something in your production differently than on your CopySheet, we will fix it for free. We ask that you submit a project description along with your CopySheet. This project description should explain everything you wish to be in your video.
You can, of course, submit just your audio script (CopySheet) and give us creative license to produce your production to the best of our abilities. Please note, if you give us the creative license there are no revisions because there is no way to determine if a “mistake” was made.
- If a mistake was made by you and your video went into production, a fee will be charged. Fee will be based on video length.
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